Google Reviews and Replies are back after temporary pause
We often tell our Locl customers that the more positive reviews you can gather, the higher Google will place your listing in their search ranking. If you’re a business owner who is temporarily closed, that’s ok! Responding to reviews and garnering new reviews by sending your dedicated review link out to customers, friends, etc. to collect as many reviews as you can during this down time is encouraged and one more way to keep momentum going.
Earlier this month, in the midst of Covid updates, Google had suspended user reviews and the option for businesses to reply. However, an announcement from Google late last week has informed us that review replies are once again available! This is an encouraging sign that Google My Business functionality may be returning to its normal state.
As a note, many other GMB functions are still delayed or unavailable. Per the Google My Business website, “Review replies are now available. New user reviews, new user photos, new short names, and Q&A will gradually return by country and business category.”
If you’re curious about where to find your dedicated review link or need a refresher, please contact us.